Mittwoch, 27. August 2008, 17:40 Uhr

Der Kunde hat niemals Recht

Sure, any one customer might be stupid. But if multiple customers are repeatedly making the same mistake, maybe it’s not a mistake on their part. Maybe it’s a mistake on your part.

Quelle: The danger of laughing at your customers – (37signals)

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Labels: Allgemein

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