You’ll be expected to answer about 75 emails per day once you’re fully up to speed (2-3 months on-ramp). […] Our customers love when we get back to them within 10 minutes with a clear, concise, and friendly answer.

Quelle: Join our customer service and support team – (37signals)

Pah, das schaffen Masochisten, die nur für den Job leben, mit links. Notabene: 75 E-Mails à 10 Minuten ergibt 750 Minuten oder 12.5 Stunden. Durchaus vernünftige Arbeitszeiten für ein Startup.

individuals doing hands-on work (e.g. engineers) can easily recognize when it is appropriate to add elements of organization or process, as they have a more direct ability to see how the benefits would outweigh the costs. That is the only time when a new system of organization or process should be added.

Managers will need to suppress their natural fear that things are too chaotic or out of control due to the lack of visibility into details. They should focus on leading by setting accurate and informative context and goals, facillitating the natural organization that results from collaboration between technology workers (who are often not the type prone to falling into anarchy anyhow).

Quelle: Engineering Management – Process